01 Introduction
99club ("we", "our platform") operates as an online wagering and gaming platform providing services to users in Malaysia and the Southeast Asian region. This Privacy Policy describes our practices regarding the collection, use, disclosure and protection of your personal information when you use the 99club website, mobile app and all related services.
By accessing or using the 99club platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. We encourage you to review this policy periodically as it may be updated from time to time.
This Privacy Policy is to be read together with Terms and Conditions us. In the event of any conflict, this Privacy Policy shall apply in matters relating to personal data protection.
02 Information We Collect
We collect several categories of information to ensure the 99club platform operates smoothly, securely and delivers the best experience for you.
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Account registration, KYC process |
| Contact Information | Email address, phone number | Account registration, support forms |
| Financial Information | Bank account number, transaction history | Deposit and withdrawal process |
| Technical Data | IP address, device type, web browser | Automatically during platform use |
| Behavioural Data | Betting history, games played | Automatically during platform use |
We only collect information that is genuinely necessary for the stated purposes. We do not collect irrelevant or excessive data beyond what our services require.
03 How We Use Your Data
The information we collect is used for legitimate and transparent purposes. Here are the main ways we use your data:
- Account Management: To create, verify, and manage your account on the 99club platform, including the required identity verification (KYC) process.
- Transaction Processing: To process deposits, withdrawals, and all financial transactions in your account securely and accurately.
- Customer Support: To provide assistance, answer enquiries, and resolve any issues you encounter while using our platform.
- Platform Security: To detect and prevent fraud, money laundering, illegal activity, and platform abuse.
- Legal Compliance: To fulfil applicable legal and regulatory obligations, including reporting requirements to relevant authorities.
- Service Improvement: To analyse usage patterns and improve platform features for a better user experience.
- Marketing Communications: To send promotional information and special offers, subject to your communication preferences.
04 Data Storage & Security
The security of your data is 99club's top priority. We implement a range of technical and organisational measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.
- 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by advanced SSL encryption.
- Stored Data Encryption: Sensitive information such as financial details and passwords is stored in encrypted form in our database.
- Strict Access Control: Only authorised personnel may access users' personal data, and every access is logged and monitored.
- Regular Security Audits: Our systems undergo regular penetration testing and security audits by independent third parties.
- Two-Factor Authentication: Two-factor authentication (2FA) is available for all user accounts as an additional layer of protection.
While we take all reasonable precautions, no system on the internet can be guaranteed 100% secure. You are also responsible for keeping your account password and login credentials safe.
05 Data Sharing with Third Parties
99club does not sell, rent or trade your personal information to any third party for marketing purposes. However, we may share your data in the following limited circumstances:
- Service Providers: Third-party companies we engage to help operate the platform, such as payment processors, cloud service providers, and identity verification services. They are bound by strict confidentiality agreements.
- Legal Requirements: When required by law, court order or a legitimate regulatory authority.
- Fraud Prevention: To anti-fraud agencies or law enforcement authorities where we have reasonable grounds to suspect illegal activity.
- Business Transfers: In the event of a merger, acquisition or sale of company assets, user data may be transferred to the new entity subject to equivalent privacy protections.
All third parties that receive your data from us are required to comply with data protection standards as stringent as our own practices.
06 Cookies & Tracking Technologies
The 99club platform uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic and ensure certain features function correctly.
- Essential Cookies: Required for core platform functions such as login, session security and navigation. These cookies cannot be disabled.
- Performance Cookies: Collects information on how you use the platform to help us improve performance and design.
- Functional Cookies: Stores your preferences such as language, display settings and other options.
- Analytics Cookies: Helps us understand traffic patterns and user behaviour in an aggregated and anonymous manner.
You can control cookie usage through your web browser settings. Please note that disabling certain cookies may affect the functionality of some features on our platform.
07 Your Rights as a User
As a user of the 99club platform, you hold the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights without obstacles:
Right of Access
Request a copy of all personal data we hold about you at any time.
Right to Rectification
Request correction of any personal data that is inaccurate or incomplete.
Right to Erasure
Request deletion of your personal data, subject to our legal obligations.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
Right to Portability
Receive your data in a machine-readable format for transfer to another platform.
Right to Restriction
Request restriction of your data processing under certain circumstances permitted by law.
08 Children's Data
The 99club platform is a service exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data of individuals under the age of 18.
Should we discover that we have unknowingly collected data from a minor, we will take immediate action to delete that data and close the account in question. Parents or guardians who suspect their child has registered on our platform are urged to contact us immediately.
09 Cross-Border Data Transfers
As a platform operating online, your personal data may be transferred to and stored on servers located outside Malaysia. In all such cases, we ensure that:
- Data transfers are made only to countries or entities with adequate data protection standards.
- Appropriate data protection agreements are signed with all recipients of data across borders.
- Technical security measures equivalent to local standards are fully complied with.
We take all necessary steps to ensure your data remains protected regardless of where it is stored.
10 Data Retention Period
We retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable laws and regulations.
- Active Account Data: Retained for the duration that your account remains active on the 99club platform.
- Financial Transaction Data: Retained for a minimum of 7 years in accordance with financial and anti-money laundering legal requirements.
- KYC Data: Retained for 5 years after account closure or for the period required by the relevant authorities.
- Communication Logs: Retained for 2 years for dispute resolution and customer support purposes.
Once the relevant retention period has elapsed, your data will be securely deleted or anonymised in accordance with our standard procedures.
11 Amendments to the Privacy Policy
99club reserves the right to amend this Privacy Policy at any time to reflect changes in our business practices, updated legal requirements or platform improvements. All changes take effect immediately upon being posted on our platform.
For significant changes that affect how we use your personal data, we will send a notification via your registered email or display a prominent notice within the platform before the changes take effect. The "Updated" date at the top of this document will always reflect the latest version of this policy.
We encourage you to review this Privacy Policy periodically. Continued use of the 99club platform after any amendments are posted will be considered acceptance of the updated terms.
12 Contact Us
If you have any questions, concerns or wish to exercise your privacy rights in relation to this Privacy Policy, please contact us through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week, directly via the 99club app or website.
- Privacy Email: [email protected] (displayed as text only)
- General Support: [email protected] (displayed as text only)
Our team will endeavour to respond to all privacy-related enquiries within 7 working days. For more complex data rights requests, the response period is up to 30 working days. You may also refer to FAQ page us for quick answers to frequently asked questions.